Student Life

Consumer Information Report

Annually, by September 1, Palm Beach Atlantic University prepares, publishes, and distributes, upon request to employees, currently enrolled students, and prospective employees and students, its Annual Consumer Information Report. This report contains information required by the U.S. Department of Education of schools participating in Title IV programs, such as general consumer information (financial assistance, refund policies, etc.), the annual campus security report, drug-free workplace information, drug and alcohol abuse prevention information, student and parental rights under Family Educational Rights and Privacy Act (FERPA), various information related to PBA’s participation in athletic programs, availability of employees to disseminate consumer information, etc. Information requirements are based upon the school’s specific Title IV program participation.

Campus Security Report

As part of the Annual Consumer Information Report, Palm Beach Atlantic University provides a campus security report containing:

1. Statistical data on the occurrences of, as well as the number of arrests resulting from, certain criminal activities on campus. This report may be found at http://www.pba.edu/campus-safety. PBA will provide a paper copy upon request. If you would like a copy of this report, you may call ext. 32500 or 803-2500 from off-campus.
2. Current policy and procedure statements. This report is prepared by Campus Safety and Security.

Drug-Free Campus

In keeping with the Drug-Free Workplace Act of 1988 and the Drug-Free Schools and Communities Act Amendment of 1989, the unlawful manufacture, distribution, possession, or use of a controlled substance is strictly prohibited within the bounds of the Palm Beach Atlantic University campus or any properties leased or controlled by Palm Beach Atlantic University as well as at any PBA-sponsored activities or events.

Reasonable Accommodation Policy

(Americans With Disabilities Act)

The University seeks to comply with the Americans with Disabilities Act of 1990 as well as Section 504 of the Rehabilitation Act of 1973 by affording reasonable accommodations to qualified individuals with disabilities. Students who have questions about their entitlement to benefits or who have grievances under these statutes should contact The Student Success Center, 2nd Floor of Lassiter Student Center. Call 561.803.2663, for an appointment with the Coordinator for Disability Services.

Sexual Harassment

Sexual harassment is considered to be a serious breach of proper conduct. Engaging in sexual harassment of employees or students is a violation of Title VII, Section 703 of the Civil Rights Act. Sexual harassment includes unwelcome sexual advances, requests for sexual favors, and other physical and expressive behavior of a sexual nature in which:

• Submission to such conduct becomes a term or condition of an individual’s employment or education; 
• Submission to such conduct becomes a basis for academic or employment evaluation;
  or
• The conduct creates a hostile or demeaning employment or educational environment.

All students, staff, and faculty are responsible for helping to assure that the University is kept free of workplace harassment. Faculty or staff experiencing or witnessing workplace harassment should immediately notify the Director of Human Resources. If any faculty or staff member believes that he or she is being harassed by the Director of Human Resources, the complaint should be brought to the Vice President and Chief Financial Officer. Students should immediately notify the Student Development office if they are experiencing or witnessing harassment. If any student believes that he or she is being harassed by a faculty or staff member, the complaint should be brought to the office of Human Resources.

Appropriate disciplinary action will be taken against anyone found to have violated this policy. Persons reporting incidents of sexual harassment, assault, or violence will be treated with care, concern, and confidentiality. Support, assistance, and counseling are available.

Dining Services

A University life is about the life of the mind and soul. And a whole lot more. Our Dining service offers an atmosphere where you can socialize, relax and enjoy dining at the Fresh Food Company (FFC) in Fraser Dining Hall. FFC provides for a variety of tastes from traditional home-style favorites to pasta, vegetarian and vegan options. The grill station, Mongolian Asian Grill, Red Hot Chef station, and the vegetarian station offer made-to-order options. And the produce and salad bar station, as well as the soups, fresh bread, deli, and dessert stations offer self-serve options. FFC is open for breakfast, lunch, and dinner.

For your convenience, ARAMARK offers several meal plan options for both residents and commuters; the All Access 5 and All Access 7 meal plans allow students to come into FFC as many times per day as needed, for either five or seven days a week. Block meal plans allow students to pre-purchase a block of meals. Both types of plans may include declining balance funds to use in Einstein’s, Chick-fil-A and the POD, in addition to the FCC. Our priority is to satisfy you by providing a safe, nutritious, fun, and exciting dining program. A Meal Plan is required for students who live in PBA residence halls. Money can be added to your ID card for convenient cashless transactions, and with a meal plan you also have Declining Balance cash you can use at any location. Catering is also available for students, and a Budget Series Menu is in the planning for students and faculty and staff. Please visit the page for detailed meal plan information.

Other dining options at PBA include:

• POD (our convenience store), has a lot to offer for on–the-go items: salads, sandwiches, a panini grill to press and heat your sandwich, snacks, including gluten free snacks, and plenty more.
• Einstein’s in the Warren Library offers breakfast, lunch, dinner, and late night snacks with a variety of bagels, signature salads, coffee, pastries, and much more.
• Chick-fil-A (CFA) is located in the Green Complex and offers CFA chicken sandwiches, salads, lemonade, and milk shakes. CFA is open for breakfast, serving a variety of items for your choosing such as Mini Chicken Biscuits, coffee, and hash browns. CFA is also open for lunch and dinner, as well as scheduled games for the Sports Center.

For more information, please see our site at www.sailfishdining.com for additional information, or you may contact us at 561.803-2875 for questions about our program.

Grievance Policy (Non-Academic Complaint)

A non-academic complaint is any alleged injustice including unfair treatment, error, or behavior inconsistent with University policies, mission or values. Complaints regarding harassment or discrimination will be addressed by the Office of Human Resources.

1. The student should take his/her complaint to the staff member who oversees the program/office/department for which he/she has a complaint. Initial concerns may be communicated verbally or in writing by the student to the staff member.
2. If the resolution with the staff member proves unsatisfactory to the student, he or she may make a formal complaint in writing to the staff member’s immediate supervisor. It is the student’s responsibility to demonstrate that he or she has already communicated with the staff member who oversees the program/office/department. Any complaint that has not followed he prescribed steps will be referred back to the appropriate staff member.
3. The supervisor will review the student’s complaint and provide a written acknowledgement within ten (10) business days.
4. The written complaint will be logged for internal processing; however, it will not become a part of the student’s official record.
5. If the resolution with the supervisor proves unsatisfactory to the student, he or she may take the complaint to the Director, Dean, Vice President or designee in writing. It is the student’s responsibility to demonstrate that he or she has already communicated with the staff member’s immediate supervisor. Any complaint that has not followed the prescribed steps will be referred back to the appropriate staff member.
6. In the event that the complaint is directly related to the Director, non-academic Dean, Vice President or designee, the complaint will be forwarded to the Senior Vice President for Administration and Planning.
7. The Vice President or designee will review the student’s complaint and provide a final written response. 

Health and Wellness

Health and Wellness provides a variety of both free and low cost medical services and health education programming.

Any PBA student may be treated at the Health and Wellness Center regardless of insurance coverage. ARNP visits are available for a minimal co-payment. Visits with the RN are free. Immunizations, prescription medication and lab fees vary.

Any part-time or evening and online student enrolled in at least 1 course at Palm Beach Atlantic University may elect to enroll in the student insurance plan on a Voluntary basis. Students must actively attend classes for at least the first 31 days, after the date when coverage becomes effective.

The Health and Wellness Center is open Monday-Friday from 8 a.m. until 5 p.m. for urgent and non-urgent medical services. For more information call the Health and Wellness Center at 561.803.2576 or visit the PBA Health and Wellness website at: http://www.pba.edu/studentlife/health-wellness.

Mailroom

The mailroom is located in the Lassiter Student Center. Hours of operation are Monday through Friday from 9 a.m. to 5 p.m. and Saturday from 10 a.m. to 2 p.m. (Saturday hours in effect during the regular Fall/Spring terms; the mailroom is closed Saturdays in May, June, July and August.)

Mailroom personnel are available to assist with UPS, FedEx packages and USPS mail services with weighing and stamping of packages and letters. Shipping supplies such as boxes, envelopes, packing tape and bubble wrap are also available.

Sailfish Services

Sailfish Services offers students, parents and employees one central location to take care of many administrative needs. Here, students can go to accomplish the “business” of being in school such as payments, forms, and transcripts; faxing and scanning documents; network password troubleshooting; Free Notary Service: and account information look-up without running around campus.

Sailfish Services provides Fast-Incredible-Service-Here (FISH) in its convenient location at 900 S. Dixie Highway. The office is open Monday through Friday from 8 a.m. to 5 p.m., and representatives may be reached at 561.803.2000.

• Call Center: Sailfish Services operates the Call Center for the campus, answering the main telephone numbers for the University.
• Departmental Deposits: Sailfish Services processes deposits of monies collected by the various departments throughout the campus for deliver to the Business Office.
• Federal Work Study Payroll: Students may pick up their payroll checks in the conveniently located Sailfish Services office.
• Financial Aid: Sailfish Services answers questions in regard to student financial aid awards.
• Forms: At Sailfish Services students may pick up and/or return Change of Address/ Phone/E-mail forms, and all other forms regarding academic requests, such as duplicate diploma orders and regalia ordering.
• Network Password Reset: Sailfish Services can assist students and alumni with resetting their network password for accessing email and myPBA.
• Notary Services: Sailfish Services provides this service for free to PBA students, guests and employees. All that is needed is a photo ID and the document that needs to be notarized.
• Payments: Student account payments are made at Sailfish Services. Sailfish Services representatives serve as cashiers for the campus community accepting cash, checks, Visa, MasterCard, American Express and Discover. An online payment option is available at myPBA.
• PBACard Questions: Sailfish Services assists with placing money on students PBACard accounts and reviewing current balances.
• Registration: Sailfish Services assists students with registration issues such as answering questions about the online registration process, taking payments, clearing past-due balances, explaining registration holds, and printing copies of schedules.
• Student Account Questions: Sailfish Services answers questions about student accounts and can print copies of bills. Students may also view their account online at myPBA.
• Transcripts: Students may request official and unofficial PBA transcripts at Sailfish Services. Transcripts may also be ordered online at www.getmytranscript.com.

Student Accounts

Student Accounts is located on the first floor of Sachs Hall, to the right of the main entrance. Office personnel are available to assist students and parents with:

• Addressing detailed student billing inquiries;
• Arranging for use of approved monthly payment plans; and
• Sending letters and answering questions regarding employer reimbursement programs.

Please see the Student Accounts – Financial Policies and Services  section of this catalog for more information.

Student Development

At Palm Beach Atlantic University, Student Development is designed to support the academic mission of the University, foster student learning inside the classroom and outside the classroom, and develop the student holistically. We provide programs, services, and activities that help students grow and develop intellectually, spiritually, physically, and socially within the context of a Christian community. Student Development includes the Office of Career Development, Health & Wellness, Residence Life, Student Accountability, Student Success Center, University Counseling Center, and Workship. More information on the various Student Development services can be found in this chapter of the catalog.

Student Services*

The following services are available to all Main Campus students, as well as Wellington Campus Campus students, where applicable. All students may benefit from electronic access to these services, such as Health and Wellness, Sailfish Services, Technology Support, and the Writing Center, as well as electronic resources and research assistance through the Warren Library, regardless of campus affiliation.

Orlando Campus: Orlando Campus staff is available to answer questions and provide help with payments, billings, accounts, financial aid documents and refunds, change of address or personal information, schedules, PBACards, registration adjustments, and to direct students to resources regarding advising, degree requirements, academic support, financial aid, and disability support services.

Wellington Campus: Students, faculty and staff at the Wellington Campus will be able to access the resources available to users of the Warren Library located at the main West Palm Beach PBA campus. This includes borrowing materials, electronic resources and research assistance. For more information regarding Wellington Campus services, please call 561.803.2850.

*Services marked with an asterisk are available only at the Main Campus.

Automatic Deposit Machines (ADM)*

ADM Machines are located in the Lassiter Student Center, Einstein’s, and the Greene Sports Complex. These machines can be utilized to place money on a student’s PBACard, which can be used on Campus in the laundry room, vending machines, Campus Store, all food service locations, and select copiers and printers. These funds are NOT available for off campus use. Any questions, please call the PBACard Office at 561.803.2515.

Campus Recreation*

Campus Recreation offers quality programs and services that enhance wellness through the promotion of healthy lifestyle and activity. Campus Recreation provides a safe environment to enhance sportsmanship, leadership, and quality of life for the campus community. Students, faculty, and staff are able to take advantage of a variety of recreation activities, fitness programs, and services. The goal of the Department of Campus Recreation is to offer quality recreation programs and services to PBA students, faculty, and staff. Programs and Services provided by Campus Recreation include: 

• Facility - Greene Complex: Inside the Greene Complex is the Mahoney Gymnasium, Rubin Arena, Racquetball Courts, and Fitness Center. The Fitness Center is on the second floor of the Greene Complex for Sports and Recreation. The Greene Complex hours are available on the Campus Recreation homepage and on myPBA.
• Intramural Program: The intramural program offers competition in traditional sports. Each semester a variety of sports activities is offered for students, faculty and staff to participate. Sports include volleyball, flag football, basketball, softball, and soccer.
• Fitness Program: This program comprises of personal training, group fitness classes and fitness incentives. Fitness incentives are special designed six-week programs to incorporate fun in fitness activities with the added benefit of prizes at the end. A full schedule of group fitness class is available during varied times of the week. Group Exercise classes include Pilates, Core Crunch, Zumba and others. The schedule of classes, personal training information and services is available on myPBA. 
• Club Sports: Current clubs offered are Men’s Lacrosse, Women’s Lacrosse, PBA Spirit Squad (Cheerleading and Dance Team) and Fencing. More information on Club Sports is available on MyPBA.

Campus Recreation employs students to work within the department. Students are employed as intramural supervisors, sports officials, group exercise instructors, personal trainers, member service attendants, fitness attendant and rovers. Vacancies are posted at the Greene Complex or through College Central. To apply for a position with Campus Recreation visit MyPBA for an application.

People may also find information regarding Campus Recreation on the Campus Recreation Home Page. The Campus Recreation Office is located in the Greene Complex for Sports & Recreation. Students, faculty, and staff are required to show PBA ID each time they use the facility.

Campus Safety*

Students, faculty, and administration all have an interest in preserving a safe learning and living environment on our campus. The campus is patrolled by Department of Campus Safety officers, seven days a week, 24 hours a day. Campus Safety officers work closely with the West Palm Beach Police in the event of any criminal activity on campus. Campus Safety officers are also authorized to report any misconduct of students to the appropriate departments. The Department of Campus Safety is located at the northeast corner of Borbé Hall.
The Campus Safety office telephone number is 561.803.2500. The following services are provided to the PBA community through the Department of Campus Safety:

• Patrol Division (State Certified) 24 hours/7 days
• Escort Services around the clock
• Lost and Found
• Operation ID
• Victim Assistance
• Parking Services
• Community Education
• R.A.D Instruction and training classes
• Lock, Key, and Access Control Emergency Phones and Call Boxes
• Crisis Management Hurricane/Emergency Preparedness
• C.E.R.T. Participation
• Liaison with Local, State and Federal Law Enforcement
• Security Analysis and Action Program

Campus Store

The Campus Store, located on the first floor of the Oceanview Hall, is open year round. Students can view hours of operation, shop online and check course requirements by visiting the bookstore on the web at http://campusstore.pba.edu. The Campus Store stocks the required and recommended course materials in addition to helpful reference materials, study aids, Bibles and devotional books. Buy back of textbooks for PBA use is available year round. Students will be notified via PBA email for prime selling opportunities. The Campus Store is the on-campus source for University apparel, spirit gear, snacks, drinks, basic first aid supplies, and sundry items. The Campus Store accepts most major credit cards and general funds on the PBACard. The Campus Store may be reached by calling 561.803.2180.

Online Students: Online students may rent or purchase textbooks, see hours of operation, shop online and check course requirements by visiting the bookstore on the web at http://campusstore.pba.edu. Textbooks may be shipped directly to students, or picked up in store.

Orlando Students: Orlando Campus textbooks are shipped directly to students by MBS Direct. Students are required to keep an updated home address on file with the Orlando Campus to ensure accurate textbook shipping. Textbooks are charged as a flat rate per course, resulting in subsidized textbook costs and significant savings. Books are shipped automatically in accordance with course enrollment. This is unaffiliated with the Campus Store located on the Main Campus. Students with questions about textbook orders or shipment should call the Orlando Campus at 407.226.5955 or MBS Direct at 1.800.325.3252.

Purchasing Textbooks Using Financial Aid Funds

Students may use their pending Financial Aid credit to purchase textbooks via their PBACard. To do so, students must first visit the Student Accounts page on myPBA to transfer funds to their PBACard. Once the funds are available on the card, students may use their PBACard to make purchases at The Campus Store, both online and on the main campus.

Career Development

The Office of Career Development provides assistance to all students and alumni in career planning, job placement and graduate school preparation. Career planning is a holistic process that involves a variety of programs and principles. Students are encouraged to seek God’s direction throughout their career and life planning process. Since this is an on-going process, students should begin their career exploration during their first year with evaluation/assessment and ending in their final year with the transition into the employment or graduate school arena. The Office of Career Development is located on the first floor of the Lassiter Student Center. Appointments can be made by calling 561-803-2060 or emailing kimberly_ladd@pba.edu.

Student Success Center

The Student Success Center is dedicated to providing assistance to all university students so that they may make the most of the college experience. The Student Success Center is the home of the First-Year Experience Program, Academic Support, and Disability Services. Located on the second floor of the Lassiter Student Center, the Student Success Center operates Monday through Friday from 8 a.m. to 5 p.m. Students may take advantage of walk-in hours or schedule an appointment by calling 561.803.2063.

Academic Support: The Student Success Center is for all students who desire to improve their academic skills while at PBA, whether the goal is to earn a competitive GPA or make it through a difficult course. By providing a personalized one-on-one environment or an interactive on-line experience with a qualified tutor, the SSC staff strives to build professional and personal relationships with students in order to carefully assess their individual needs and provide appropriate academic support. Our services can help students clarify and reinforce what is learned in the classroom, enhance specific skills (e.g., math skills, test taking, memory), or provide a network of support for academic aspirations.

Bridges: A program designed to assist new students with math and writing challenges through mentoring and other supports. Bridges helps students learn to use tools that will put all areas of their lives in order — spiritually, academically and socially — through monthly events and individual meetings with the Bridges Advisor.

Disability Services: Palm Beach Atlantic University is committed to providing optimal educational opportunities for all students, including those enrolled or admitted who have disabilities under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (ADA).

University policy provides for reasonable accommodations to be made for students with disabilities on an individual and flexible basis. It is the responsibility of students with disabilities to seek available assistance and make their needs known to the Assistant Director of the Student Success Center – Academic Support. In order to determine accommodations for special needs, PBA asks students to submit a recent professional assessment that documents the disability.

Warren Library

The Warren Library, located on the West Palm Beach campus, provides a collection of more than 180,000 book, media, and periodical holdings, all accessible either online or via check out. Online, Orlando, and Wellington Campus students can access library resources online at http://www.pba.edu/library or by calling 561.803.2226 to have library materials shipped directly to their home. The resources of other libraries are available through interlibrary loan. Online library services require the use of a PalmNet ID and password.